At AlShiaka, we prioritize customer satisfaction by ensuring a smooth and hassle-free return process. Below are the cases in which returns are accepted and the conditions for each.
1. Returning a Wrong Product
If you receive an incorrect product, we will:
Arrange for a pickup of the wrong item.
Ship the correct product to you as soon as possible.
2. Returning a Damaged Product
If your order arrives damaged, we will:
Require proof of damage (e.g., photos) for verification.
Ship a replacement product after review and approval.
3. Product Condition (Used vs. Unused)
Unused Products: Eligible for return if they are in original condition with intact packaging and tags.
Used or Damaged Products: Not eligible for return unless the damage is due to a manufacturing defect.
4. Non-Returnable & Non-Exchangeable Items (For Hygiene Reasons)
The following items cannot be returned or exchanged:
Underwear
Ihram (Pilgrimage Garment)
Thermal Pajama Sets
5. Return Timeframe
Returns are accepted within 7 days from the delivery date.
Items with manufacturing defects can be exchanged within 30 days of purchase.
How to Submit a Return Request
Contact our customer service through:
Live Chat (Available on our website)
Customer Service: 920009806
Email: [email protected]
Provide proof of purchase and ensure the item is in its original condition.
Once approved, we will arrange pickup and proceed with either a replacement or refund.
Return Shipping Fees
The customer will bear the shipping fees, except in cases where:
The wrong product was sent.
A manufacturing defect is found.
At AlShiaka, we are committed to resolving any issues promptly and ensuring a seamless shopping experience for our customers.