At Alshiaka, we value our customers and want to make your shopping experience enjoyable. We have specific return and exchange policies during discounts and promotional offers to ensure convenience. Please read the details below:
1. Return Period for Sale Items
You can return discounted products within 1 day from the date of delivery. Ensure that the product is returned within this period to qualify for a return.
2. Exchange Period for Sale Items
For exchanges, products can be swapped within 3 days from the date of delivery. This gives you enough time to make any necessary exchanges.
3. Conditions for Returns and Exchanges
To be eligible for a return or exchange during sales and promotions, the following conditions must be met:
Products must be in original condition, unused, and in the original packaging with all tags intact.
Returns and exchanges are based on the discounted price paid during the promotion, not the original price.
For promotional offers like "Buy One, Get One Free" or bundle deals, all items included in the offer must be returned to complete the return process.
Hygiene-related items like underwear, Ihram sets, and thermal pajama sets are non-returnable and non-exchangeable for hygiene reasons.
4. Important Note
Please review the specific return policy for each individual promotion before making a purchase to ensure you understand the terms and conditions that apply.