At AlShiaka, we prioritize customer satisfaction and strive to offer the best shopping experience. Below are our return and exchange policies to ensure a seamless process for our customers.
Return and Exchange Guidelines
Returns: Customers can return their purchases within 7 days from the date of receipt.
Exchanges: Products can be exchanged within 14 days from the date of receipt.
Refund Processing: Refunds for returned items will be processed within 14 working days, subject to bank processing times and policies.
Conditions for Returns and Exchanges
To be eligible for a return or exchange, items must:
Be in their original condition, including packaging.
Include the original purchase and shipping invoices.
Price Difference Policy
If there is a price difference when exchanging items at AlShiaka stores or online, the customer is responsible for covering the difference.
Return and Exchange Policy for Tabby & Tamara Customers
Tabby Customers:
Exchanges allowed within 14 days from the date of purchase.
Returns can only be processed via the website.
Tamara Customers:
Returns allowed within 7 days via the website only.
Exchanges are not permitted as per Tamara’s policy.
Shipping Fees & Payment Policies
Customers are responsible for shipping fees and any cash-on-delivery charges if they opt to return or exchange an item.
For payments made via credit card or Mada, any previously paid shipping charges are non-refundable.
Policy for Discounted or Promotional Items
Exchanges: Allowed within 3 days from the date of receipt.
Returns: Accepted within 1 day from the date of receipt.
Non-Returnable & Non-Exchangeable Items (For Hygiene Reasons)
The following items cannot be returned or exchanged:
Underwear
Ihrams
Thermal Pajama Sets
Manufacturing Defects
Items with manufacturing defects can be exchanged within 30 days from the date of purchase.
Need Assistance?
For further details or inquiries, feel free to contact our Customer Service Team. We are always here to assist you!