At AlShiaka, we strive to make refunds simple and hassle-free. Below is a step-by-step guide on how to request and process a refund.
How to Submit a Refund Request
A refund request can be submitted through our customer service or website by providing a reason for the return and any required documents, such as the purchase invoice.
Contact Us for Assistance
Live Chat (Available on our website)
Customer Service: 920009806
Email: [email protected]
Request Review Process
Our support team will review the refund request and verify its eligibility based on AlShiaka's store policy.
Approval & Refund Timeline
Refunds Based on Payment Method:
Credit Card Payments: Refunded to the original payment method within 7-14 business days after receiving the returned item.
Cash on Delivery (COD) Payments: Refunded via bank transfer within 7-14 business days after receiving the returned item.
Refund Process for Tabby & Tamara Payments
Full Refund: If the entire order is returned, the full amount will be refunded to the customer’s Tabby or Tamara account.
Partial Refund: If only part of the order is returned, the installments will be adjusted to reflect the value of the retained items. Customers will only pay for what they keep.
Note: Refund adjustments will appear in the Tabby or Tamara account based on their policies, with detailed notifications sent via email or app updates.
Customer Notification
Customers will receive email and website updates regarding the status of their refund request and completion of the process.
Important: Refund processing times may vary based on bank policies and payment methods.