At AlShiaka, we understand that having quick and clear answers enhances your shopping experience. Our FAQs provide instant solutions to common inquiries, helping you find the information you need without contacting support.
Shipping & Delivery
What are the shipping costs?
✔ Standard shipping: 21 SAR
✔ Free shipping: For orders over 250 SAR (subject to seasonal offers)
✔ International shipping: Costs vary by location
How long does delivery take?
🚚 Delivery time: 3–7 business days
Can I track my order?
Yes! We ensure a seamless tracking experience:
1️⃣ After your purchase, you’ll receive a confirmation message with a tracking number.
2️⃣ Visit the shipping company’s website or use the link provided in the message.
3️⃣ Enter your tracking number to check your order’s status.
📌 Need help? Contact our support team anytime!
Returns & Exchanges
How many days do I have to return or exchange an item?
🔄 Returns: Within 7 days of receiving the product
🔄 Exchanges: Within 14 days of receiving the product
💳 Refunds: Processed within 14 business days (subject to banking policies)
📢 Important for Tabby & Tamara customers:
Tabby: Exchanges within 14 days, returns via the website only
Tamara: Returns within 7 days, exchanges not available
What are the conditions for returns/exchanges?
✔ Items must be in original condition, with original packaging, receipt, and shipping invoice.
✔ Exchanges via AlShiaka showrooms or the website may require payment of price differences.
How can I request a return or exchange?
📩 Submit a request via customer service or the website, including your receipt and reason for return.
Payment
What payment methods are available?
💳 For Saudi Arabia:
✔ Credit & Debit Cards: Visa, Mastercard, Mada
✔ Apple Pay: Secure payments via Safari
✔ Cash on Delivery (COD): Available within KSA (extra SAR 5.75, non-refundable)
✔ Tabby & Tamara: Interest-free installment options
🌍 For International customers:
✔ Visa, Mastercard, American Express (Mada is only available in KSA)
What should I do if my payment fails?
✅ Check your card details
✅ Ensure sufficient balance
✅ Try again using a different payment method
📞 Need help? Contact our support team for assistance.
Is Cash on Delivery (COD) available?
✔ Yes, but only in Saudi Arabia (SAR 5.75 fee, non-refundable). Not available for international orders.
Accounts & Registration
How can I create an account?
📝 Visit our registration page, enter your details, and set a password.
What if I forget my password?
🔑 Click "Forgot Password" on the login page and follow the reset instructions sent to your email.
Can I update my details?
✔ Yes! Log in and visit "Account Settings" to update your name, email, or password.
Products
Are there customization options for products?
✔ Size Guarantee: 10 days from receiving the product
✔ Cushion Guarantee: 1 year (subject to fabric availability)
✔ Product Quality Guarantee: 1 month from receiving the item
📌 Modification Policy:
Old clothes can be modified within 3 months (fee applies).
Fabric availability is required.
📌 Return Policy:
Custom products can only be returned if there is a manufacturing defect.
How can I determine my correct size?
📏 Use our size guide:
✔ Traditional wear: Length (53–64 men, 40–52 youth, 24–30 kids)
✔ Casual wear: Measure chest, waist, and hip circumference
🔹 If between sizes, choose the larger size for comfort.
Are all products always available?
We aim to maintain high stock availability, but some items may sell out quickly. Check our website regularly or contact customer service for updates.
Customer Support & Technical Assistance
How can I contact customer service?
📞 Call: 920009806
💬 Live Chat: Available on our website
📱 WhatsApp: +966920009806
📩 Email: [email protected]
What are the working hours?
🕘 Sunday to Thursday: 9:00 AM – 5:00 PM
Can I get technical support for specific issues?
✔ Yes! Contact us via Live Chat, Phone, WhatsApp, or Email.
By answering these common questions, we hope to make your AlShiaka shopping experience smoother and more convenient! 🚀